Shopify Inbox is so much more than support. USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS
#Facebook inbox app free#
With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support all from a free business chat app. The customer must message you first and you will be able to reply from Front.Use Shopify Inbox to talk with customers and sell over chat. No, you cannot initiate a Facebook Messenger conversation from Front, as Facebook Messenger itself does not allow you to. To learn more about the policy change, you can read an in-depth guide published by Facebook here.įAQ Can I start a Messenger conversation from Front? You can, however, still reply to them in Facebook directly. If you don't respond to the message within 24 hours, the messages will still show in Front, but if you do attempt to send a reply to it in Front, you'll get a draft error. The 24-hour window will remain, but as of March 4th, the single follow-up message is no longer allowed.
While the messages from Facebook do sync over and appear in Front, the status of the conversations (archive, assigned, move, etc) will not.Ĭonversations that took place before creating the Facebook inbox in Front will not be imported to Front.įacebook channels connected to a page through Front may send a reply to a recipient if that person has sent a message within the last 24 hours, with an extra allowance of being able to send 1 message after the 24-hour window.
#Facebook inbox app archive#
However, if you archive a Facebook message in Front, it will not also archive in Facebook. What this means is that outbound replies that you send from Front will show up in your Facebook account, and vice versa. Select who on your team has access to this inbox, and click Create inbox.įacebook conversations in Front will sync with Facebook Messenger. Once you are linked to Facebook, choose which Facebook page will be associated with the Front inbox you're creating. Click Next and make sure all permissions are toggled on, then click Done.
When you first link Front to Facebook, you'll be asked to choose which Facebook page(s) you'd like to give Front permission to access. Click Create.Ĭlick Connect to Facebook, and sign into Facebook if prompted.
If you don't have a Facebook Page yet, but want to create one, follow these instructions.Ĭlick the gear icon on the top right of Front and into the Company or Personal settings tab, depending on which space you are working with. Admins can also access user settings by following these steps.Ĭlick on Inboxes on the left menu and Add an individual inbox or Add a team inbox, depending on which space you're in.įill out the name and description of your inbox. Note: Due to a limitation on the Facebook API, replies are limited to 2000 characters. Once you create an inbox for your Facebook page, you will be able to manage incoming messages directly from Front. Front's Facebook inbox feature supports Facebook Pages, which are different from personal timelines.